So the Social Development Ministry is blocking any emails with the word ‘teen’ from getting through.
From the point of view of a mail administrator it might seem reasonable to block the word ‘teen’. After all it is commonly associated with pornography. In fact I bet the views for this post will be the highest I’ve seen for a while simply because it contains the words ‘teen’ and ‘pornography’ together on the same page.
Of course blocking the word teen from the in-boxes of a government organisation which oversees the welfare of young people is ridiculous and shows that little or no risk assessment was applied. Yes the odd bit of spam might get through if the word is whitelisted, but surely even government employees are capable of exercising a little judgment and deleting any offending emails. Isn’t that better than potentially serious email being blocked?
Imagine if banks started blocking ‘mortgage’ or ‘withdrawal’. Or health care providers blocked ‘pill’ or ‘medication’.
This is a clear cut case of applying the wrong controls, technology rather than people.

